Refund and Returns Policy

📅 Effective Date: 05/05/2025

At AceVR, your satisfaction is our priority. If you receive a product that is defective, damaged, or not as described, we’re here to help you with a smooth and fair resolution.

🧾 Return Eligibility

✅ You are eligible for a return or refund if:

• The product is damaged, defective, or the wrong item was delivered
• The issue is reported within 24 hours of receiving the product
• The item is unused, in its original condition, and in original packaging
• You return the item to our designated return address

❌ You are not eligible for a return/refund if:

• The product was used and you changed your mind afterward
• You submit a return request after 7 days without prior notice
• The product was damaged, altered, or mishandled after delivery
• You refused delivery without a valid reason

🛑 Non-Returnable Items

We do not accept returns on:

• Personal care or intimate products (e.g., headphones worn in-ear, grooming items)
• Perishable goods
• Gift cards or downloadable digital products

💰 Refund Process

Once we receive your returned item:

• We inspect the product within 2–3 business days
• If approved, a full refund will be issued via bKash/Nagad or your preferred method
• Refunds are processed within 7 business days

🚚 Return Instructions

To return an item, please send it to the following address:

AceVR Returns
House 12, Road 4, Sector 4, Uttara, Dhaka-1230
📞 Phone: 01610-990293

📌 Note:

• Return shipping costs are the buyer’s responsibility and are non-refundable
• Please use a trackable courier service to avoid lost packages

🔁 Exchanges

We only exchange items that are defective or damaged.
To exchange for the same item:

📩 Email us at: support@acevr.shop
📦 Return the product to the address above

🎁 Gifts

If the item was marked as a gift and shipped directly to you:

• You’ll receive store credit for the value of the return
• After the return is approved, a gift certificate will be emailed or mailed to you

If the gift was not sent directly to you, the refund will go to the original purchaser.

❓ Need Help?

For any questions about your return or refund:

📧 Email: support@acevr.shop
📞 Phone: 01610-990293